2022 Speakers Presentations

John R. DiJulius, III, President of The DiJulius Group is our keynote speaker for 2022. John is considered the authority on world-class customer service and is the author of three books on customer experience. He is the president of The DiJulius Group--a customer service consulting firm that works with companies like Starbucks, Chick-fil-A, The Ritz-Carlton, Nestle, PwC, Lexus, and many more. John is also the founder and owner of John Robert's Spa named one of the top 20 salons in America. Click here to see the slides from John's presentation at our 2022 Educational and Management Conference. In Member's Only, click the tab for articles/blogs of interest/leadership.

Additionally, Ian Heller of the Distribution Strategy Group will present valuable business strategies. Ian is Founder & Senior Partner at Distribution Strategy Group and has more than 30 years experience executing marketing and e-business strategy in the wholesale distribution industry. Click here to see the slides from Ian's presentation at the 2022 Annual Management and Educational Conference. In Member's Only, click the tab for articles/blogs of interest/distribution.

Also presenting is Nancye Combs of HR Enterprise, Inc. Nancye is a trusted advisor, remarkable educator, and a voice of authority on human resources and organizational management. She speaks, consults, writes, and offers expert witness testimony on workplace issues. Click here to see the slides from Nancye's presentation at the 2022 Annual Management and Educational Conference. In Member's Only, click the tab for Human Resources.