2025 Speakers
Will Bowen is the founder of the Complaint Free Movement. More than 15 million people worldwide have taken Will’s 21-Day Complaint Free challenge. Will’s been featured on The Oprah Winfrey show, NBC’s Today show, People, Forbes, Newsweek, The Wall Street Journal, and Chicken Soup for the Soul. Will Bowen holds the CSP (Certified Speaking Professional) designation and is a top keynote speaker and trainer for businesses and associations worldwide. Will’s speaking clients include Volvo, Kimberly Clark, and The Million Dollar Roundtable. All five books of Will’s books are international bestsellers. Learn more about Will at www.WillBowen.com.
Complaints & Complainers Lead To...
● Negative Workplace Culture- Complaints from customers, coworkers, friends, family, the news, and social media poison attitudes leading to an unhappy, unproductive, and unprofitable workplace culture.
● Lower Profits- Complaining increases stress, illness, absenteeism, burnout, and turnover negatively impacting the bottom line.
● Leadership Problems- Complaining causes discord, creates alliances, and kills cooperation.
● Mental Health Issues- Complaining increases stress, anxiety, and burnout limiting the ability to think clearly and perform efficiently.
● Lack Of Future Focus- Complaining keeps attention on past mistakes obscuring new solutions and future opportunities.
● Decreased Sales- Complaining customers will soon become former customers if their complaints are not handled correctly.
The Complaint Free Solution
People complain for one of five reasons remembered by the acronym G.R.I.P.E.-- Get attention, Remove Responsibility, Inspire envy, gain Power, and to Excuse their poor performance. Understanding the real motivation behind any complaint and how to address each type of complaint will dramatically improve employee retention, workplace culture, customer relationships, sales, and profitability.
Alex Chausovsky, Director of Analytics and Consulting, The Bundy Group
Alex Chausovsky is a highly experienced market researcher and analyst with more than two decades of expertise across subjects including economics, manufacturing, automation, advanced technology trends, and business cycle analysis. He has consulted and advised companies throughout the US and Canada, Europe, South America, and Asia. In his investment banking advisory role, Alex is a trusted source of information for owners and executives of privately held firms who are seeking a business sale, acquisition, or financing.
Alex has delivered over a thousand presentations, webinars, and workshops to small businesses, trade associations, and Fortune 500 companies across a spectrum of industries, and is the go-to source of industry data and insights for business owners and leaders. Alex's analysis has been featured in the Wall Street Journal, on the BBC, and on NPR, and he is a Top Voice on LinkedIn.
Christopher White, Executive Director, America's Best Cleaners
Widely recognized as the industry leader in couture-level fashion care, Christopher White’s experience combines over 35 years in small business development, operations management, and executive leadership, as well as expert knowledge of textile construction, care, and restoration.
Chris possesses business knowledge for all aspects of the garment care industry, including developing, building, and managing state-of-the-art production facilities, retail locations, route services, and marketing strategies. He is also an in-demand executive business coach and speaker. Chris will round out the speaker lineup with a focus on operational excellence and industry innovation in textile circularity as it directly relates to the manufacturers and distributors of commercial laundry and dry cleaning equipment and supplies.
